Booking & cancellation policy

How to book

Every booking starts as a request — on our booking page or straight on WhatsApp. You'll get a reference like EV-1234. We reply within about 15 minutes, every day between 9am and 5pm, with your time and a PayPal link.

Start a booking →

Your booking is confirmed once it's paid

To hold your appointment we ask for a 30% deposit on the treatment price. Until it's paid, the time slot stays open to other guests — so it's worth settling it as soon as you get the link.

The remaining 70% you pay at your appointment: cash in US dollars or Dominican pesos, or PayPal. If you're using a gift voucher there's nothing to pay in advance — the voucher is your booking. Walking in without an appointment? Simply pay at the spa, no deposit involved.

Before your treatment

Come 10 minutes early so you can settle in. Towels, oils and everything else are on us — just bring yourself.

For at-home visits we come to you anywhere in Las Terrenas and confirm the exact address in the chat. At-home and group bookings follow exactly the same rules as a visit to the spa.

Changing or cancelling

Plans change on holiday, we understand. Let us know on WhatsApp at least 4 hours before your appointment and we'll move it or cancel it, free of charge.

Inside 4 hours, message us anyway — we'll do our best with the day we have.

If you run late

Traffic and motoconchos happen. If your therapist has another guest booked after you, your treatment will finish at its original end time and is charged in full.

If the therapist is free afterwards, arriving up to 15 minutes late still gets you your full treatment.

Missed appointments

If you can't make it, please tell us so we can offer the time to someone else. Your deposit isn't lost — it stays as credit in your name for another day.

Deposits, prepaid treatments and gift vouchers

Deposits, treatments paid in advance and gift vouchers are not refundable in cash, and are not transferable to another person.

They don't expire. A gift voucher stays valid for as long as it takes — message us whenever the moment is right and we'll find a slot together, subject to availability.

Health and comfort

Tell us before your treatment if you're pregnant, recovering from an injury or surgery, or being treated for high blood pressure or any other condition. It's not a problem — it simply lets us choose the right treatment and pressure for you.